Your Privacy Is Our Responsibility
This policy explains clearly and transparently how every piece of your information is collected, stored, and protected on the 33ed platform.
Introduction & Scope
33ed is a trusted online gaming and sports betting platform in Bangladesh. We place the highest importance on our users' privacy and are committed to keeping their personal information secure. This privacy policy applies to all individuals who use the 33ed website and its related services.
This policy describes what information we collect, why we collect it, how we use it, and when we may share it with third parties. By using 33ed's services, you agree to this policy. We may update this policy from time to time; continuing to use our services after any changes means you accept the updated policy.
This policy applies only to 33ed's own platform. We are not responsible for the privacy practices of any third-party websites or services linked to our platform.
What Information We Collect
When you create an account and use services on 33ed, we collect various types of information. This information is used to improve our services and ensure your security.
Identity Information
Name, date of birth, national ID number (where applicable), and other identity details provided during account registration.
Contact Information
Email address, mobile number, and other contact details you provide directly for communication purposes.
Financial Transaction Information
Deposit and withdrawal history, payment methods used (bKash, Nagad, Rocket, Upay), and details related to transaction amounts.
Technical Information
IP address, browser type and version, device information, operating system, and browsing pattern data.
Gaming Activity Information
Play history, bet amounts, win/loss records, and statistics related to time spent on the platform.
Cookie & Tracking Information
Information collected through cookies, web beacons, and similar technologies that help improve your experience on the site.
Purpose of Data Use
Information collected by 33ed is used for specific and legitimate purposes. We never use your personal information unnecessarily or sell it to third parties without your permission.
Account Management & Identity Verification
We use your identity information to create, manage, and secure your account. This ensures that only authorised individuals can access their own accounts. This information is also required for age verification, as 33ed is only for users aged 21 and above.
Financial Transaction Processing
Financial information is used to process your deposit and withdrawal requests and to verify details related to payment methods (bKash, Nagad, Rocket, Upay). This information also helps detect and prevent fraudulent activity.
Service Quality Improvement
By analysing your usage patterns and preferences, we improve the overall 33ed experience. Data is analysed to understand which games or markets are most popular and where technical issues exist.
Customer Support
Relevant information is accessed to resolve your issues through our 24/7 live chat and email support ([email protected]). This ensures you receive fast and effective assistance.
Responsible Gaming Oversight
Information is used to monitor your gaming behaviour, identify signs of problematic gambling, and arrange support when needed. This is part of our responsible gaming commitment.
Legal Compliance
Information may be retained and disclosed where necessary to comply with applicable laws, regulations, and directives from regulatory authorities.
Data Disclosure & Sharing
33ed never sells your personal information to third parties. However, in certain circumstances we may share your information with the following parties:
- Service Providers: Only the information necessary to deliver their specific services is shared with payment processors, technology infrastructure providers, and game developers.
- Law Enforcement Agencies: Information may be disclosed to relevant authorities in response to a court order or legal obligation.
- Fraud Prevention: Specific information may be disclosed to assist in identifying financial fraud, money laundering, or other illegal activity.
- Business Restructuring: In the event of a significant change to 33ed's business operations (such as a merger or acquisition), information may be transferred to the new entity.
- With Your Consent: For any purpose not listed above, we will obtain your explicit consent before sharing your information.
We have data protection agreements in place with third-party service providers who process our users' information, and they are required to comply with 33ed's data protection standards.
Data Security Measures
We have adopted industry-standard technical and organisational measures to protect your information on 33ed.
- SSL Encryption: All data transfers between you and our servers on the platform are protected with SSL/TLS encryption. This safeguards your login details, financial data, and other sensitive information from unauthorised access.
- Access Controls: Your personal information can only be accessed by employees who need it for their specific role. All staff receive training on data confidentiality.
- Data Storage Security: Information stored on our servers is encrypted and subject to regular security audits.
- Password Protection: Your password is never stored in plain readable form. We use strong hashing algorithms.
- Incident Response Plan: In the event of a data security breach, we are prepared to act quickly and will notify affected users if required.
- Secure Payments: All financial transactions via bKash, Nagad, Rocket, and Upay follow the respective payment provider's own security protocols.
Please note that no method on the internet is 100% secure. We strive to ensure the highest level of protection, but absolute security cannot be guaranteed by any technical means.
Cookies & Tracking Technologies
Cookies and similar technologies are used on the 33ed website. Cookies are small text files stored on your device that improve your browsing experience.
Essential Cookies
These cookies are essential for the basic functioning of the website. They include maintaining login sessions, keeping security features active, and remembering your preferences. Disabling these cookies may seriously affect how the site works.
Analytical Cookies
These cookies help us understand how users are using the site — which pages are visited most and where users spend more time. This information helps us improve our services. This data is generally collected anonymously.
Cookie Controls
You can manage cookies by changing your browser settings. Most browsers offer options to block or delete cookies. Keep in mind that disabling cookies may cause some services to not work properly.
Data Retention Period
33ed retains your information only for as long as it is necessary or legally required.
- Active Accounts: Your information will be retained for the entire duration your account remains active. This is needed to provide services and personalise your experience.
- After Account Closure: Even after an account is closed, we may retain certain information for a defined period for legal obligations, dispute resolution, and fraud prevention.
- Financial Records: Financial transaction information may be retained for an extended period in accordance with legal requirements.
- Marketing Communications: If you opt out of marketing communications, a minimum amount of information will be kept to confirm that preference.
Your Rights & Controls
You have certain important rights regarding your personal information on 33ed. We are committed to respecting these rights.
Right to Access
You have the right to know what information we hold about you. You can contact us to request a copy of your data.
Right to Rectification
If your information is incorrect or incomplete, you can request that it be corrected. We will make the correction as quickly as possible.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted, although we may need to retain some data due to legal obligations.
Right to Object to Processing
In certain cases, particularly where your information is processed for marketing purposes, you have the right to object.
Right to Data Portability
In some cases, you may receive your information in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent
You may withdraw your consent at any time. However, this does not affect the lawfulness of processing carried out before the withdrawal.
To exercise these rights, please contact our support team. We provide assistance in both Bengali and English via 24/7 live chat and email ([email protected]).
Protection of Minors
33ed strictly does not allow anyone under the age of 21 to create an account or use its services. We do not knowingly collect personal information from minors.
If we become aware that an account belongs to someone under the age of 21, we will immediately close that account and delete the collected information. If a parent or legal guardian suspects that their minor child has created an account, please contact us directly.
Policy Changes & Updates
33ed may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised.
For significant changes, we may send a notification to your registered email or display a clear notice on the site. We encourage you to review this policy regularly.
Continuing to use 33ed's services after any policy change means you accept the updated policy. If you do not agree to the new policy, please close your account and stop using the service.
Questions About Privacy?
Our support team is always ready to help with any questions about your data protection or this policy.
Chat with us directly via live chat or email us at [email protected].